Americu Credit Union Reviews

  • 4.38 / based on 2 Reviews | Submit Your Review
    Satisfaction
    Application
    Interest Rates
    Fees
    Service
  • Company Information

    1916 Black River Blvd
    Rome, NY 13440
    (214) 748-3647
    http://www.americu.org

    Company Details

    Assets: $1,307,941,670
    Year Established: 1893
    Type: Credit Union
    NCUA #: 68433


    Company Reviews (2)

  • 0 of 0 people found the following review helpful.

    Overall, it has been a good experience., December, 2016

    Other than their application process for certain services, the experiences I've had have been pretty decent. Every time I have physically went into the bank the staff has always been courteous and efficient in handling my issue. The same goes with their drive-thru services and customer support over the phone. The only time I've had an issue was when they sent me a new ATM card and the PIN didn't arrive in the mail prior to the other card expiring. That was a bit frustrating. They immediately sent out a new one and was received quickly. I also had an application denied by them in the past. I understand they have to follow procedure, however, their reasoning for denying the application were frivolous. Needless to say, I ended up getting approved through a different institution.

    • Checking
    • Camillus, NY
    • 41 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    This bank has always been friendly and helpful when I have interacted with them., December, 2016

    I love this bank. Every time I have a banking need such as a new auto loan or needing to take out a personal loan, the bank and its employees are always there to help me. They are friendly, and there is usually minimal wait time for me to discuss my needs with one of the representatives. The loan rates are always low and they are flexible with my payment arrangements. It's nice going into a bank and knowing that I am going to get the hep that I need without having to beg or jump through hoops. I know that I can show up to the bank whenever I want during banking hours and speak with an account representative without having to set up an appointment beforehand. The bank also has many ATM locations located throughout the community for me to have easier access to my funds.

    • Auto Loans
    • Norwich, NY
    • 34 Year Old Female
    • Customer for 5+ Years
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