Bank of the West (CA) Reviews

  • 3.37 / based on 4 Reviews | Submit Your Review
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  • Company Details

    Assets: $77,053,627
    Year Established: 1888
    Type: Bank
    FDIC Certificate #: 3514


    Company Reviews (4)

  • 0 of 0 people found the following review helpful.

    Very hands off., October, 2016

    They had a local branch but closed it and now my closest local branch is in another state. They make it difficult to cash large checks or even to deposit them in my checking account. When he bank was here, they were great. Now, I don't even have a local atm that I can use without incurring fees. It feels like a rip off and it feels like a betrayal. I would like to change banks but I have a home loan through this bank so I am trapped. I hate being put in a situation like this. I don't think there are any bank of the west locations in my state at all anymore. How can a person use a bank that isn't even anywhere near them? I don't have any more to say on this subject.

    • Auto Loans
    • Cushing, OK
    • 44 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Fantastic customer service that keeps me coming back., October, 2016

    Bank of the West has been nothing short of great for me. Their customer service is top notch, any time I have a question or concern I can call their number and get immediate assistance. Likewise I can go into any of their banks and the tellers are knowledgeable and can ensure that I receive the help I need.

    Even though I only have a basic checking account they still treat me like I'm a "prime" member, I can tell their policies make sure the customer is happy. Unlike other big time banks like Chase or Bank of America, their fees make sense and you don't get gouged over petty things. With my account all I have to do is make ten transactions in a billing cycle and I won't be charged the relatively small eight dollars a month.

    Bank of the West is definitely worth checking out and I recommend it to all.

    • Checking
    • Stockton, CA
    • 31 Year Old Male
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    It has had it ups and downs., October, 2016

    Well I have been a customer since 2005 and became one when my other bank got acquired. They did overcharge us when our bank account was hacked and we had to pay fees because it made our account go into overdraft. They evidently had a class action against them so we did get back some money. There check fees are little high so I dont buy checks from them. The customer service that actually work in the bank are nice . We only have a checking account through them because I think they are more pricey then other banks. The recently changed there working hours so unless you take time of work it will be hard to get anything done and they decided not to be open on saturdays. The only reason I have not left is because I dont want to deal with the hassle of finding a new bank.

    • Checking
    • Omaha, NE
    • 33 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    My overall experience has been nothing but pleasant., November, 2016

    I don't have a ton of experience with this bank as i only have a small checking account and and even smaller savings account, but the experiences i have had have been very good. I came in a couple of years ago to open my first account in quite a long time. I sat down with the manager, who could clearly see i needed some guidance and a walking through of everything. Despite the fact i was only opening some basic accounts for a small amount of money (cpl grand) he was very patient and helpful with me. I had to come back a second time and straighten some things out (only opened savings initially) and again, he was very helpful and patient, explaining all of the risks, benefits, etc. of different accounts, debit cards, checks and so forth.

    Each time i have been in to make deposits , withdrawals or ask questions they have always been very friendly and helpful. This bank's branch manager made me feel like my business was wanted and appreciated.

    • Checking
    • Portland, OR
    • 40 Year Old Male
    • Customer for 1 - 2 Years
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