Branch Banking and Trust Company Auto Loan Reviews

  • 4.50 / based on 1 Review | Submit Your Review
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  • Company Details

    Assets: $206,874,891
    Year Established: 1942
    Type: Bank
    FDIC Certificate #: 9846


    Company Reviews (2)

  • 0 of 0 people found the following review helpful.

    Overall my experience with this bank has been positive with few negative experiences., December, 2016

    The majority of my experience with BB&T has been very positive. I do most of my transactions online so I seldom deal with the bank in person. Luckily they have one of the better online experiences that I have used. Online experience is very important to me and greatly influences my opinion of companies. BB&T's online site is easy to navigate, pleasing to look at, and intuitive. The majority of experiences I have had in branch locations have also been positive. I did have an issue recently that almost made me close all my accounts. I recently began getting charges on one of my accounts because it no long met the requirements to be free of fees. This was done without any prior notice and I only saw it when I accessed the account balance online. I went into a branch but was given no information other then in did meet the requirements; however the account had not changed it's state in over 3 year and had not previously incurred these charges. I got so upset that I was not receiving additional information on why it was suddenly changed that I left with every intention to close the accounts and move them to my other bank. Luckily we went to another branch and the employee took the time to research and figure out what changed in their system that this account was now coming up as not meeting requirements. As a result we just consolidated the account with another one to remain fee free.

    • Auto Loans
    • Carthage, NC
    • 36 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    My experience has been good., January, 2017

    The dealer who sold me my car processed my car loan application, but I have an existing checking account with BB&T. I am pleased with the interest rate that I got on the car loan. BB&T has quite a few branch locations in my community which is convenient when I need to use an ATM. I haven't had any problems on the occasions when I go to a regular branch and the customer service has been friendly and professional. However most of my interactions with this bank are online. I log on to pay my monthly bill and sometimes check on my balance. The interface is easy to navigate and relatively glitch free. I have had to call for help with the interface only once or twice with log in issues and support rep was able to help me out.

    • Auto Loans
    • Charlottesville, VA
    • 40 Year Old Female
    • Customer for 5+ Years
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