Charles Schwab Bank Reviews

  • 4.58 / based on 12 Reviews | Submit Your Review
    Satisfaction
    Application
    Interest Rates
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  • Company Details

    Assets: $147,039,000
    Year Established: 1902
    Type: Bank
    FDIC Certificate #: 57450


    Company Reviews (12)

  • 0 of 0 people found the following review helpful.

    Schwab has great customer service and no fees., September, 2016

    I originally opened a checking account with Charles Schwab because they offered a fairly attractive interest rate. Few checking accounts offer any interest so I thought it could help me earn a few dollars on interest. The interest rate has decreased since I opened the account, but that's the case at most, if not all, banks. The reason that I have stayed with Schwab is that their customer service stands apart from the other banks that I use. Whenever I've called Schwab I never have to wait on hold and the customer service reps are actually helpful and friendly. I believe that all of their customer service is based in the US, or at least everyone I've talked to has been in America. That makes a big difference but it also seems that they hire the best reps available. In addition to their superb customer service, Schwab doesn't have any fees on their checking accounts and they also have added bonuses like refunding ATM fees and free checks.

    • Checking
    • Taylors, SC
    • 36 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    My experience with Schwab has been amazing, convenient and easy, September, 2016

    This bank was recommended to me by a friend, I was very dissatisfied with my old bank tacking on fees and having terrible customer service. My experience with Charles Schwab has been bliss, this is how banking should be done. Since day 1 I have never paid a fee for my checking or savings accounts for the simple reason that Charles Schwab has absolutely no fees - period - regardless of balance or deposits. The bank doesn't really have physical locations but this hasn't been a problem for me since I can easily deposit checks using my phone. My only gripe is that you can only deposit checks up to around $1000 otherwise you need to snail mail it in and cash you essentially can't deposit. Speaking of cash however, one of my favorite things is that Schwab has fees on any atm and not only that but they will REIMBURSE you for any fee tacked on by the machine itself! This has made the process of getting cash so amazingly easy and handy, no more hunting for in-network atms! I've rarely had to contact their customer service but on the occasions I have they have been professional and helpful. Overall I am very satisfied banking with them and I recommend them as my top choice when people ask.

    • Checking
    • Brighton, MA
    • 30 Year Old Male
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    This bank pays for all ATM fees and is connected to your brokerage account., September, 2016

    This bank is great because it does give some interest on your checking account and it also pays for all of your atm fees. There is really no downside to this bank at all. It's very easy to transfer to your brokerage or IRA and the transfer occurs instantaneously if it is done during business hours. The rate or return or APR is very low but that is the case all over the world right now so there is not much that can be done there.

    If I could I would open an account for my friends so that they can have access to all of the ATM of the world without paying fees. Also, they never seem to not work. I used an ATM in Swaziland with this card and it worked just fine. I think that it will work literally any country or any atm in the world.

    • Checking
    • Los Angeles, CA
    • 32 Year Old Male
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    An easy and efficient bank to do business with., September, 2016

    I've been a customer of Charles Schwab Bank for several years now. I originally signed up for a checking account with them after doing much research online for a good bank that had locations near me, but also offered the option to bank online completely from home. I was particularly interested in their mobile banking option that allows you to deposit a check from your phone. Another big factor in choosing this bank was that there is no cost to open and maintain a checking account. This wasn't something I was particularly looking for, but they'll also refund you for ATM charges when you withdraw money from a bank other than theirs. A great bonus! Anytime I've called customer service, which hasn't been that many times, they got my problem fixed right away. Overall a great bank to do business with, no matter who you are!

    • Checking
    • Maumelle, AR
    • 35 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    I dont have a single complaint about this bank., September, 2016

    I travel alot. The one feature I love about this bank is that they refund all ATM fees (foreign and domestic) and foreign transaction fees. I spent 4 months in South America last year and it gave me so much peace of mind knowing that all the fees I was getting charged were going to be replaced. I would probably have lost an extra $50 a month with all the fees I was getting charged. Their online and mobile bank is easy to use. They have excellent customer service. I fell in love with this bank when they transferred money into my account free of charge when I was stranded in Texas and needed money into my account to buy a bus ticket home when it was going to take a few extra days for a wire transfer to go through to. After that incident, I have become a loyal customer.

    • Checking
    • Oklahoma City, OK
    • 34 Year Old Male
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    It's been positive overall., October, 2016

    I have been very satisfied with my Charles Schwab checking account, because Schwab reimburses any ATM fees incurred. I have been traveling a lot over the last year or so, and have been using many out-of-network ATM machines by necessity, and the reimbursement has probably saved me $20-30 in some months. Additionally, I don't feel the need to withdraw large amounts of money all at once to avoid more fees, which makes me feel a lot more comfortable overseas -- you can never be too careful when traveling, and I don't think it's a good idea to carry around a lot cash if you can help it. Finally, there are no international transaction fees, so I can also use the Visa-branded card to pay without worrying about additional fees. All in all, I'm very satisfied!

    • Checking
    • Saint Clair Shores, MI
    • 34 Year Old Male
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    Great experience, awesome customer service available 24/7., November, 2016

    This bank has no ATM fees whatsoever, has 24/7 USA based customer service, provides great returns on a checking account balances. Even without the branch in my area, most of the things I do online anyways. Check depositing with an app is a very convenient option, too. Also, this bank does not charge foreign fees in any country of the world for an ATM withdrawals. Opening checking account online was easy thing, but converting it to a joint account was a bit of a hassle, as it required mailing in a paper application. The bank has a bit longer deposit and check hold before funds are made available, but there is no rush for me in it. It can also may be due to being a new customer. Investment fees for stock trades are ridiculous, though.

    • Checking
    • Tacoma, WA
    • 31 Year Old Male
    • Customer for Less than 6 Months
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  • 0 of 0 people found the following review helpful.

    Top notch customer service with the best possible mobile banking options., November, 2016

    Charles Schwab Bank provides an unbeatable combination of top-notch, professional customer service, ATM fee reimbursements at any ATM worldwide, and a robust mobile banking platform. The Schwab app allows me to monitor transactions in real-time, as well as make deposits from anywhere by taking a picture of a check or money order. When I use an ATM to withdraw cash, I am reimbursed any and all ATM withdrawal fees charged by that ATM's bank at the end of each calendar month.

    Schwab Bank also offers investment products and services through their brokerage firm. I transferred my brokerage account from Scottrade and Schwab even reimbursed the transfer fee that Scottrade charged! I literally have zero complaints about Charles Schwab Bank and would enthusiastically recommend it to my family and friends. Keep up the good work!

    • Checking
    • Conway, AR
    • 34 Year Old Male
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    Really good, November, 2016

    I switched to Charles Schwab Bank from Bank of America. As a Bank of America customer, my checking account was changed without my permission or consultation from a no-fee account to an account that required minimum balances I could not fulfill. I was going on an extended overseas trip and needed a bank account that would charge me the minimum amount of fees possible. I read that Charles Schwab Bank not only doesn't charge international fees, but refunds all atm fees you receive. I managed to quickly make the switch before I left the country and was incredibly happy with my experience signing up -- the customer service was always more helpful than I had ever experienced at my previous bank. When I was overseas, I never had a fee and my travel partner who used Bank of America ended up transferring money to me for me to pull out in cash because he got tired of how many fees he was paying!

    • Checking
    • Richmond, VA
    • 25 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    They provide every service I ask of a bank., December, 2016

    I first came to Charles Schwab when I moved cross country for a new job since my previous option did not have convenient locations nearby. They were very accommodating with my move and establishing the accounts and cards I needed in a very timely and courteous fashion. After the initial set up of my accounts and the cards I've had hardly any issues with them. When a fraudulent charge appeared on my credit card they were very quick to investigate and took care of it with very little micro-management required from me. The charge was refunded to me after a brief investigation. The only other main interaction I've had with them was opening a joint account with my now spouse. They were just as professional and capable as they have been in the past.

    • Checking
    • Portland, OR
    • 32 Year Old Female
    • Customer for 3 - 5 Years
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  • 0 of 0 people found the following review helpful.

    This is a great bank if you're looking to travel a lot and need something online., January, 2017

    I picked this bank because of the ATM rebate fee offered with their checking account. I have since used it while abroad multiple times and can report that it works wonderfully. There are no foreign transaction fees and they automatically link up your checking and brokerage account.

    My only complaint is that they send a lot of paper mail no matter how many times you ask them to switch completely to online notices. This is frustrating since mail is not regular where I live and I get repeat notices weeks after I already knew about it from my online notifications. There is no need to repeat the information! They've also started to hold my checks for a week before releasing them which is frustrating.

    However, I do like this bank for the perks that it offers and would get an account with them again. I'd just recommend also having a local branch bank for your more immediate and local needs.

    • Checking
    • Ketchikan, AK
    • 25 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    Mobile deposit and live chat support., January, 2017

    I found this bank after reading the book I Will Teach You To Be Rich by Ramit Sethi. The bank offers free mobile deposits and gives free mail-in slips for deposits if you want to deposit by mail. There is no overdraft fees and I love the online chat support. I really hate services where you have to call and go through all that automated process bullshit to finally get a hold of someone. With the chat I can open it and wait and still work or do whatever it is that I am doing while chatting with the helper. On top of all that, they have an IRA option that I have invested into. I switched from a really shitty local bank that was ran by incompetent morons that charged me monthly maintenance fees. That ***** bank was Regions and I hate them. I love Charles Schwab.

    • Checking
    • Austin, TX
    • 29 Year Old Male
    • Customer for 3 - 5 Years
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