Randolph-Brooks Credit Union Reviews

  • 4.19 / based on 2 Reviews | Submit Your Review
    Satisfaction
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    Interest Rates
    Fees
    Service
  • Company Information

    P.O. Box 2097
    Universal City, TX 78148
    (210) 945-3333
    http://www.rbfcu.org

    Company Details

    Assets: $7,127,206,628
    Year Established: 1968
    Type: Credit Union
    NCUA #: 8111


    Company Reviews (2)

  • 0 of 0 people found the following review helpful.

    Great customer service, November, 2016

    Overall my experience with the bank has been wonderful. Every time I've had a question they were able to answer quickly. For instance, I was curious if there were fees for transferring money to another person's account at their bank. They were able to tell immediately that there was not and they walked me through the steps of how to transfer the money. They also have helped me use the change counter machine within their bank. It has no fees for using it as long as you are a member. One of the tellers came over and showed me how to print the receipt and then bring it to them. Every time I've deposited a check or money into the bank they have always had a smile and been extremely polite. I have never interacted with a rude or mean teller at their bank.

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    • Austin, TX
    • 26 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    Bank is okay but their overdraft fees and policies are crazy., December, 2016

    Joined this credit union a few years back as we were unhappy with our other bank. This credit union was easy to apply we did it all online, they also provide free basic checks which is great because who want to pay for checks these days. Also they have a great program where they pay you back a dime for every time you swipe your card and use credit at the store. This can really add up and you get a little bonus every February. The only thing I am not happy with is they transaction processing if you happen to go negative in funds, they will do large amount and then the smallest ones so you can end up with quite a few overdraft fees if you are not careful.

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    • Cibolo, TX
    • 42 Year Old Female
    • Customer for 3 - 5 Years
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