US Bank Home Loan Reviews

  • 3.75 / based on 1 Review | Submit Your Review
    Satisfaction
    Application
    Interest Rates
    Fees
    Service
  • Company Details

    Assets: $423,203,763
    Year Established: 1971
    Type: Bank
    FDIC Certificate #: 6548


    Company Reviews (1)

  • 0 of 0 people found the following review helpful.

    The customer service has been fantastic, but the locations are sometimes inconvenient., October, 2016

    US Bank had purchased my mortgage, so I ended up moving all of my accounts there for the sake of convenience. I primarily do online and mobile banking. Their online banking is great and I prefer it over other banks that I have used. They recently updated their mobile app which makes banking on the go a little more difficult. They have added a lot of unnecessary screens and menu taps needed to find out information or make simple transactions. For the times that I do need to go into the branch, the customer service has been fantastic. The personal banker I worked with when opening a HELOC recognizes my wife and I every time we walk through the doors and chats with us to see how things are going. The only downside is the location of the branches. They are not as common as a Bank of America or Wells Fargo, so it can be inconvenient if I need to go to an actual branch. Outside of that, I have no complaints about US Bank.

    • Home Loans
    • Lake Elsinore, CA
    • 33 Year Old Male
    • Customer for 3 - 5 Years
    Help others find the most helpful reviews
    Was this review helpful to you?
    |