USAA Federal Savings Bank Auto Loan Reviews

  • 4.40 / based on 1 Review | Submit Your Review
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  • Company Details

    Assets: $75,057,788
    Year Established: 1952
    Type: Bank
    FDIC Certificate #: 32188


    Company Reviews (9)

  • 0 of 0 people found the following review helpful.

    My experience with USAA has been positive with every customer service agent I've dealt with and in every aspect of our interactions., December, 2016

    We have banked with USAA since my husband joined the Navy more than 20 years ago. When we married over 14 years ago, I joined as well. We have checking, savings, and insurance accounts as well as my husband's credit card. Any time I have had to call for an insurance claim, it was handled quickly and without any problems. If our account was compromised, it was dealt with swiftly and with no adverse effects to us. The money was immediately returned to our account while an investigation was pending. Their mobile deposit tool on the app makes depositing checks easy even without a brick and mortar office. The only complaint I have is that there is no easy way to deposit cash so if you have a lot, you have to get a money order to do so unless you happen to live near one of the few places that accepts cash deposits. Overall, our experience has been very positive and we are happy with USAA as our bank.

    • Auto Loans
    • Springfield, VA
    • 44 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    They were great about a decade ago, but customer service has gone downhill fast., December, 2016

    I signed up with USAA while I was in military boot camp, and have had continuous accounts with them ever since. I took out (and paid off) a car loan and a personal loan with them, and have maintained a credit card with them for almost a decade now.

    In the last year or two, they've started offering membership to more and more people, and their customer service has gotten absolutely terrible at the same time. They put a 10 business day deposit hold on one of my paychecks the week of Christmas last year, and absolutely refused to lift it despite offers to have my company call in and verify the money or my decade-long record with their bank. They treated me like a potential criminal, and were rude to me every time I called.

    They've also insisted I owe them $50 on an insurance policy that I cancelled. It was paid in full in advance when I cancelled, and they actually owe ME that money, but once again, they treat me like a liar and refuse to correct the balance to reflect who owes whom.

    I'm incredibly dissatisfied with USAA at this point. They aren't what they used to be.

    • Auto Loans
    • Canton, GA
    • 33 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    It's been really great., December, 2016

    U.S.A.A. has been really great for our auto insurance. Went with them when I realized how much we were getting taken advantage of money wise with our previous auto insurance. Called them up and we talk and they were about to more cut that bill in half so that made me very happy. I also have a few other items through them which gave a small discount on the auto insurance. I really loved that. When we got another car they were once again great! They helped me get the info they need with ease and also gave another little discount on the price for having two cars. They have always been very friendly and very helpful whether it be online help or on the phone. I haven't had a problem yet with them! I plan on stay with them and recommend them to a few that I know that can have it through them!

    • Auto Loans
    • Fremont, OH
    • 34 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    Pretty good bank, just annoyed because there are only ATM's, December, 2016

    everything about this bank is fine, but there are only ATM's. when i need to withdraw cash I need to find a USAA ATM and if I can't I have to pay the fee. If I need to withdraw more than the daily limit, there's no bank teller for me to go into and withdraw. It's incredibly annoying. Bills take a few too many days to post sometimes, which is annoying because I like to see exactly what I have in my account at all times. I wish things would just update a little faster. They sent a new debit card to my wife that has now taken three months to arrive. When we question it, they tell us to just keep waiting, but her card no longer works. This is a huge problem given the only ATM thing.

    • Auto Loans
    • San Diego, CA
    • 26 Year Old Female
    • Customer for 6 Months - 1 Year
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  • 0 of 0 people found the following review helpful.

    My experience has been outstanding with USAA., December, 2016

    I have been a member of USAA for several years now, since I became involved with my now husband. We have an auto loan through them as well as our checking, two savings accounts, a credit card, auto insurance and my life insurance. Our savings account for our daughter has great interest and is very easy to transfer money into. Our auto loan and auto insurance have fantastic rates and are so inexpensive that I can't even believe it. We have over drafted out account several times through mistakes on our end or via paypal. When contacting the bank they were extremely helpful in getting the overdraft fees removed. Even after we had hit our maximum number of fees we are allowed to have removed per year, they still helped us and removed them. Their customer service representatives are always the kindest and most helpful people I have ever encountered. They go above and beyond to help us in whatever we need. Recently we were hit by a hurricane and lost all the food in our refrigerator and freezer. USAA gave us $500 to replace the food due to us having renters insurance with them. It took only a couple of days to receive and didn't come with a deductible. I'm thankful my husband was in the military so that we can use USAA.

    • Auto Loans
    • Ormond Beach, FL
    • 30 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    My overall experience with this bank has been excellent., November, 2016

    One of the most important things a bank can provide is good customer service. USAA has excellent customer service. I have been with them for over 5 years, and in those five years I have always had great customer service. When I call in, the wait is always short, and the people I speak to are pleasant, helpful, and well informed. I have never had someone sound impatient, or annoyed when I call in. When I applied for a credit card my application was easy to fill out, and was processed quickly. Another thing I love about USAA is the communication. They keep my in the loop about what is going on by email, or the occasional phone call. I also got my car loan through USAA. Not only did they have the lowest rates, but the also stayed on the phone with me through the entire process of buying the car. USAA has been a great bank, and I cannot imagine leaving them in the future. I feel like they care about each individual, and will do what they can to help fix whatever problem I have.

    • Auto Loans
    • Portland, OR
    • 32 Year Old Female
    • Customer for 5+ Years
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  • 0 of 0 people found the following review helpful.

    I have had nothing but good experiences with USAA, October, 2016

    After joining the military, my husband joined a credit Union that comes highly recommended by our branch of service. We stuck with them for a while, but after some displeasing situation, we decided to switch to USAA. It has been a great experience. It was simple to apply and start a checking account. We also switched our auto insurance and rental insurance to USAA and got a great rate. USAA recently opened a banking center near our home and we couldn't be happier to have a brick and mortar option now. Something that I love is that the ATM's allow you to choose denomination. That is something that I haven't seen before. The customer service both at the backing center and over the phone have been excellent. We love the mobile platform and the ease of depositing money from home.

    • Auto Loans
    • Virginia Beach, VA
    • 32 Year Old Female
    • Customer for 1 - 2 Years
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  • 0 of 0 people found the following review helpful.

    I absolutely love my bank, my experience has been wonderful., October, 2016

    USAA has the absolute best customer service of any bank that I have ever dealt with. We also have our car and homeowner's insurance with them. One year, we had a major hail storm come through and we had to file claims on both our car and house. The adjusters came out the next day and we were on our way to fixing everything within the week. It was amazingly fast and everyone was so polite!

    Anytime I have called them they are more than helpful. Another example- we are refinancing our home loan (not through USAA sadly) so we had to call them about the homeowner's policy. The guy on the phone was so helpful and even helped me with a problem that wasn't related to the homeowner's policy!

    USAA also doesn't have any fees for any of their products and will even reimburse us 100% of any ATM fee. I just love this company!

    • Auto Loans
    • Coppell, TX
    • 35 Year Old Female
    • Customer for 2 - 3 Years
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  • 0 of 0 people found the following review helpful.

    USAA Federal Savings Bank makes banking easy and convenient for me., September, 2016

    USAA Federal Savings Bank is a bank promoted to military members. Even though they do not have any physical branch locations convenient to us, they make banking easy. Deposits can easily be made via mobile app. Checks are provided free of charge, and they refund other bank's ATM fees up to $15.00 per month. This makes it great because I can use any ATM without worrying about fees. Their rates for savings accounts and CDs are comparable to other banks, but not the highest. They also provide low rates for car loans and they make it easy by sending you a loan check that you then fill in at the car dealer with the amount you want to finance. The customer service at USAA is also top notch. They are easily accessible by phone with minimum hold times. We love banking with USAA.

    • Auto Loans
    • Dayton, OH
    • 41 Year Old Female
    • Customer for 5+ Years
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