USAA Federal Savings Bank Savings Account Reviews

  • 2.57 / based on 1 Review | Submit Your Review
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  • Company Details

    Assets: $75,057,788
    Year Established: 1952
    Type: Bank
    FDIC Certificate #: 32188


    Company Reviews (1)

  • 0 of 0 people found the following review helpful.

    Trying at times and very nice at others., October, 2016

    I liked my bank until I had a bad experience requesting a new card. My debit card expired and I was waiting for a new one to come in the mail. I use this bank as more of a saving so I didn't mind waiting for the card to come. Six months I waited and a new card never showed up. I then tried to go online to request a new card and was informed that I needed to call. Ok, thats a little inconvenient but not that big of a deal. So I call and talk to the lady, she's very nice and helpful. She apologizes and says she'll ship one out right away. I think that was nice of her and USAA to get me a card right away after not sending one. I get my card within 2 days. I then look at my account to find that they took $8 dollars out of my account for shipping the card to me faster. I was never told I was going to be charged for the faster shipping! I mean I had already gone 6 months without the card, what is another week going to do. After this experience I no longer trust this bank and have really considered closing my account all together.

    • Savings
    • Pittsburgh, PA
    • 29 Year Old Female
    • Customer for 3 - 5 Years
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